Last updated: 12 July 2019

Eurosupps, based on Clover Sheet 72, is responsible for the processing of personal data as shown in this privacy statement.

Contact Details:

www.eurosupps.nl
Cloverleaf 72
06-21100774

Personal Data We process:

Eurosupps processes your personal data by using our services and/or because you provide it to us. Below you will find an overview of the personal data we process:

- Name and surname
- Address details
- Telephone number
- E-mail address
- Your browser details

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors under 16 years of age. Unless they have permission from parents or guardian. However, We cannot verify that a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children in order to prevent the collection of information about children without parental consent. If you are convinced that without this permission we have collected personal data about a minor, please contact us via info@eurosupps.nl, we will remove this information.

For what purpose and on the basis of which basis do we process personal data?
Eurosupps processes your personal data for the following purposes:

- To deliver goods and services to you
- To improve the functioning of the website
- To measure the number of visitors to the website
- To describe the wishes of our visitors

Automated decision-making

Eurosupps does not take decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems, without a human being (e.g. a Eurosupps employee). Eurosupps uses the following computer programs or systems: [Supplement with system name, why it is used, underlying logic, interest and expected consequences for data subject]

How long we keep personal information

Eurosupps does not keep your personal data any longer than is strictly necessary to achieve the goals for which your data is collected. We apply the following retention periods for the following (categories) of personal data: for shipping and delivery products 2 years

Eurosupps provides only to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, which we use

  • Necessary cookies and scripts are needed to guarantee a functional site. We are not collecting any information.
  • Preferred cookies help us save your preferences on this site, for example languages, locations or specific settings.
  • Statistical cookies help us to see the visitor flows, this information is anonymised stored and processed.
  • Marketing cookies are used to show your embedded content from other sites. Think of YouTube videos, Facebook share buttons, Twitter tweets. These cookies can be used to offer your personalised content.

Our Cookies

Name
Type
Cookie preferences
Necessary
Retention period: 1 year
Cookie Preferences

Your cookie preferences are saved in the following cookies and are neccesary to help us see what you allow in terms of cookies and scripts.

Cookie-preferences-submitted & Cookie-settings
Mailchimp
Necessary
Retention period: session

We use Mailchimp to send you newsletters.
Provided you navigate to our site via our newsletter, the cookies below may be set. These cookies are then used to measure how often our campaigns are clicked.

 

mc_cid MailChimp campaign ID
mc_eid MailChimp email ID
mc_landing_site Page visitor entered your site on

 

Woocommerce Cookies
Necessary
Retention period: 2 years

We use Woocommerce to offer you products, to make our shop function correctly we use the following cookies:

COOKIE NAME DURATION PURPOSE
woocommerce_cart_hash session Helps WooCommerce determine when cart contents/data changes.
woocommerce_items_in_cart session Helps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_ 2 days Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
woocommerce_recently_viewed session Powers the Recently Viewed Products widget.
store_notice[notice id] session Allows customers to dismiss the Store Notice.
Jetpack Analytics - Automattic
Necessary
Retention period: 2 years

We use Jetpack Cookies, more specifically we use the following cookies with the following functionalities:

tk_ai - Stores a randomly generated, anonymous ID. This is only used in the administrator area and is used for general analysis tracking.

tk_rl / tk_ro / tk_tc/ tk_ni / tk_ai / tk_qs - Collects usage data on how the services are used, a collection of internal value added data to understand user activities and to improve our service.

For more information on how and what data Jetpack collects, please see Automattic's Cookie Policy page: https: //automattic.com/cookies/

Hotjar
Statistics
Retention period: 2 years

We use Hotjar on our website to generate qualitative insights about our user and her interaction with our site. This data is stored completely anonymously and cannot be used to identify you.

Hotjar can use the following cookies for this purpose:

Name Description Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTesterWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. 365 days
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 days

 

For more information on how and why Hotjar collects this data, please visit: https://www.hotjar.com/legal

If you want to disable Hotjar on this site only, open the cookie preferences ( you can also click here ) and deselect statistics.

If you want to disable Hotjar for your entire browser on all websites, you can opt-out here: https://www.hotjar.com/legal/compliance/opt-out

Google Analytics
Statistics
Retention period: 2 years
Google Analytics is a cookie used for analytical or statistical purposes with which we can see visitor flows and pageviews that our visitors make.

We use Google Analytics to gain insights in visitor flows, traffic flows and pageviews on our website. Google never processes your full IP-address and maintains your anonimity as much as possible. For example, we cant see what an individual visits on our website. Google can be asked to give third parties access to this data if required by law, or when third parties are allowed to process this information.

For more information about how Google Analytics uses cookies click here..

To see what settings Google uses in regard to (personalised) advertisements, click here.

Cookies:
_ga : expires after 2 years
Hole: expires after 2 minutes
_gid: expires after two days

Eurosupps only uses technical and functional cookies, and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They make sure the website works properly and remember your preferences, for example. It also enables us to optimise our website. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored through your browser's settings.

View, modify, or delete data

You have the right to access, correct or delete your personal data. You also have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by Eurosupps and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or to object to the processing of your personal data to info@eurosupps.nl. To make sure that the request for inspection was made by you, we ask you to send a copy of your proof of identity along with the request. In this copy, please make sure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) are blacked out. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Eurosupps would also like to point out that you have the possibility to lodge a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons How we protect personal data

Eurosupps takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unsolicited disclosure and unauthorized alteration. If you have the impression that your data is not properly protected or there are indications of misuse, please contact our customer service or via info@eurosupps.nl